Frequently Asked Questions
Everything you need to know about your Shop Cap City experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that limited edition drops may be subject to final sale terms.
How do I know which size to order?
Each product page features a detailed size guide. For our headwear, we provide measurements in both inches and centimeters to ensure you find the perfect fit.
Do you restock sold-out items?
While we occasionally restock core classics, many of our seasonal collections are limited runs. We recommend signing up for email alerts on the specific product page to be notified of any restocks.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email confirmation containing your tracking number and a link to the carrier's website to monitor your delivery progress.